page-title-asterisk Luminate Health Privacy Policy

Effective Date: August 25, 2021

This Privacy Policy describes the privacy practices of Luminate Health, Inc. (“Luminate”, “we”, “us”, or “our”) and how we handle personal information that we collect through our website (, through any other website that we own or control and that links to this Privacy Policy, and through other interactions and correspondence with you (collectively, the “Service”).
As part of our business, we process personal information on behalf of our laboratory customers as a service provider, pursuant to our agreements with those labs. This Privacy Policy does not apply to our handling of the personal information we process through those customer relationships.
We may provide additional or supplemental privacy notices to individuals for specific products or services that we offer at the time we collect the personal information. These supplemental privacy policies govern how we may process your information in those contexts.

Personal Information We Collect

Information you provide. Personal information you may provide to us through the Service or otherwise may include:

  • Contact details, such as your first and last name, company name (if applicable), and email address.


  • Testing information, including your name, date of birth, date of test, testing location, and name of the testing laboratory, when you contact us regarding test results.


  • Communications that you send us, including when you contact us with questions, for test results, for feedback, for support, or otherwise.


  • Marketing information, such as your preferences for receiving communications about our activities, Service, events, and publications as well as details about how you engage with our communications.


  • Other data not specifically listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection.


Automatic data collection. We and our service providers may automatically log information about you, your computer or mobile device, and your interaction over time with the Service, such as:

  • Device data, such as your computer’s or mobile device’s operating system type and version, manufacturer and model, browser type, screen resolution, RAM and disk size, CPU usage, device type, IP address, unique identifiers, language settings, mobile device carrier, radio/network information (e.g., WiFi, LTE, 4G), and general location information such as city, state, or geographic area.


  • Online activity data, such as pages or screens you viewed, how long you spent on a page or screen, the website you visited before browsing to the Service, navigation paths between pages or screens, information about your activity on a page or screen, access times, and duration of access.


We use the following automatic data collection technologies:

  • Cookies, which are text files that websites store on a visitor‘s device to uniquely identify the visitor’s browser or to store information or settings in the browser for the purpose of helping you navigate between pages efficiently, remembering your preferences, enabling functionality, and helping us understand user activity and patterns.


  • Local storage technologies, like HTML5, that provide cookie-equivalent functionality but can store larger amounts of data, including on your device outside of your browser, in connection with specific applications.


  • Web beacons, also known as pixel tags or clear GIFs, which are used to demonstrate that a webpage or email was accessed or opened, or that certain content was viewed or clicked.


How We Use Your Personal Information

We use your personal information for the following purposes and as otherwise described in this Privacy Policy or at the time of collection:

Service delivery, including to:

  • provide, operate and improve the Service;


  • provide information about the Service or other products and services;


  • inform you of new products and services that may be of interest you;


  • communicate with you, including by sending lab or test result information at your request, as well as sending announcements, updates, security alerts, and support and administrative messages;


  • understand your needs and interests, and personalize your experience with the Service and our communications; and


  • provide support for the Service and respond to your requests, questions and feedback.


Direct marketing. We may send you Luminate-related direct marketing communications as permitted by law, including by email. You may opt-out of our marketing communications as described in the Opt out of marketing communications section below.

Research and development.  We may create aggregated, de-identified or other anonymous data from personal information we collect. We may use this anonymous data and share it with third parties for our lawful business purposes, including to analyze and improve the Services, and promote our business.

Compliance and protection. We may use your personal information to:

  • comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities;


  • protect our, your or others’ rights, privacy, safety, or property (including by making and defending legal claims);


  • audit our internal processes for compliance with legal and contractual requirements and internal policies;


  • enforce the terms and conditions that govern the Service; and


  • prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical, or illegal activity, including cyberattacks and identity theft.


How We Share Your Personal Information

We may share your personal information with the following parties and as otherwise described in this Privacy Policy or at the time of collection:

Affiliates. Our corporate parent, subsidiaries, and affiliates, for purposes consistent with this Privacy Policy.

Service providers. Companies and individuals that provide services on our behalf or help us operate the Service or our business (such as hosting, information technology, payment processors, customer support, email delivery, and website analytics services).

Professional advisors. Professional advisors, such as lawyers, auditors, bankers and insurers, where necessary in the course of the professional services that they render to us.

Authorities and others. Law enforcement, government authorities, and private parties, as we believe in good faith to be necessary or appropriate for the Compliance and protection purposes described above.

Business transferees. Acquirers and other relevant participants in business transactions (or negotiations for such transactions) involving a corporate divestiture, merger, consolidation, acquisition, reorganization, sale or other disposition of all or any portion of the business or assets of, or equity interests in, Luminate or our affiliates (including in connection with bankruptcy or similar proceedings).

Your Choices

You have the following choices with respect to your personal information.

Cookies. Most browser settings let you delete and reject cookies placed by websites and many will accept cookies by default until you change your settings. If you choose to reject cookies, you may not be able to use all functionality of the Service and it may not work properly. For more information about cookies, including how to see what cookies have been set on your browser and how to manage and delete them, visit

Opt out of marketing communications. You may opt out of marketing-related emails by following the opt-out or unsubscribe instructions at the bottom of the email, or by contacting us at [email protected].

Do Not Track. Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” or similar signals. To find out more about “Do Not Track,” please visit

Other Sites And Services

The Service may contain links to websites and other online services operated by third parties. In addition, our content may be integrated into web pages or other online services that are not associated with us. These links and integrations are not an endorsement of, or representation that we are affiliated with, any third party. We do not control websites or online services operated by third parties, and we are not responsible for their actions.

Information Security

Luminate uses appropriate, commercially reasonable physical, electronic, and procedural safeguards to protect personal data from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction in accordance with applicable law. We cannot, however, guarantee that any safeguards or security measures will be sufficient to prevent a security problem.

International Data Transfer

We are headquartered in the United States and may use service providers that operate in other countries. Your personal information may be transferred to locations where privacy laws may not be as protective as those in your state, province, or country. Luminate may transfer personal information about users outside of the country in which users are located, including to the United States.


The Service is not intended for use by children under 13 years of age. If we learn that we have collected personal information through the Service from a child under 13 without the consent of the child’s parent or guardian as required by law, we will delete it.

Changes To This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on the website.

Additional Notice to California Residents


We are providing this supplemental privacy notice to users in California, pursuant to the California Consumer Privacy Act of 2018 (“CCPA”).


This Additional Notice to California Residents does not apply to the personal information we collect, use or disclose about representatives of businesses that visit our website, seek to obtain our products or services, or provide products or services to us.


The CCPA grants California residents the following rights:

  • Information. Our Privacy Policy describes how we use and share your personal information through the Services, including during the past 12 months. The Policy describes:
  • The sources through which we collect California residents’ personal information and the types of personal information collected in the “Personal Information We Collect” section above.
  • The purposes for which we use and share this information in the “How We Use Personal Information” section above and the “How We Share Personal Information” section above.
  • Access. You can request a copy of the personal information that we maintain about you.
  • Deletion.You can ask us to delete the personal information that we maintain about you.
  • Opt-out of the “sale” of your personal information. The CCPA provides you the right to opt out of the sale of your personal information. We do not sell your personal information.


The CCPA limits these rights. For example, companies may not provide users in response to access requests certain sensitive information and other consumers’ personal information, and may exclude information that would compromise the confidentiality of trade secrets. The CCPA also places limits on when companies must comply with a deletion request.

You are entitled to exercise the rights described above free from discrimination.

Here is how you can submit requests:

  • To request access to or deletion of personal information collected, please email us at [email protected] or you may call us at (855) 569-5227.
  • To verify your identity prior to responding to your requests, we may ask you to confirm information that we have on file about you or your interactions with us. Where we ask for additional personal information to verify your identity, we will only use it to verify your identity or your authority to make the request on behalf of another consumer.
  • Authorized agents. California residents can empower an “authorized agent” to submit requests on their behalf. We will require authorized agents to confirm their identity and authority, in accordance with the CCPA.


How To Contact Us

You may contact us as follows:

By mail:
Attn: Legal
Luminate Health, Inc.
c/o Hero City
55 E 3rd Ave.
San Mateo, CA 94401

By email: [email protected]